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    NevOn is the archive weblog of Neville Hobson, a British business communicator based in Amsterdam, The Netherlands, a record of commentary and conversations from December 2002 until 22 February 2006. This site is no longer updated - please visit www.nevillehobson.com.
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12 March 2005


David Sifry

Hm! I've asked our engineers to investigate, sorry about the problem!


Neville Hobson

Wow, rapid response! Thanks, Dave, I appreciate your comment.

Looking forward to hearing some news. I really would like this to work!

Stuart Roebuck

Try changing the URL where you currently have value="http://nevon.typepad.com" to value="http://www.nevon.net/nevon/". I think that fixes it.

Neville Hobson

How simple, Stuart. That makes it work. Thanks.

What I still don't understand, though, is this - the Google search function has always worked, producing expected results when you search. That searches just on 'nevon.typepad.com' without the additional '/nevon.'

Now here's something curious. With your suggestion, Stuart, in place, searching on my test keyword RSS produced 89 results. Now, if I edit the searchlet code to show my blog URL as http://www.nevon.net/nevon, the search produces just 13 results. I'm guessing that it's only finding results posted since I mapped my domain name. (I've switched the code back to the underlying TypePad address.)

Yet the same keyword search in the Google search (which searches on the root TypePad address) produces 610 results. Ok, quantity over quality, but why such a big difference?

Ian Kallen

I did a little digging.

The underlying problem is that there are a number of different blog URL variants that've pinged Technorati. The analysis associated with each variant has fractured the data so that there's a lot of legacy data bound to http://nevon.typepad.com/nevon and a few recent items bound to http://www.nevon.net/nevon

Obviously we could improve our capacity for keeping track of data as the URL it's referenced by changes. We're working on it :)

As far as this specific case, we'll be in touch about reconciling the fractured data.

Have a great day!
Technorati Engineering

Neville Hobson

Ian, thanks for looking into it. 'Fractured data' sounds interesting!

Looking forward to hearing your further news.

Morgan McLintic

Not sure about you Neville, but I've been impressed by Technorati's speed of response. Definitely a company which is listening to its 'customers', responding and reacting. All companies have problems with their product/service but this proactivity shows passion and commitment. A good example of using blogs to enhance the brand experience.

David Sifry

Well of course, it would be even better if we could count this as fixed!

Thanks for the kind words. We're working on it.


Neville Hobson

Thanks Dave, I appreciate your keeping an eye on this.

Morgan, I fully agree with what you say. It is impressive and indeed does illustrate the role a blog can play in customer support and service. In this particular case, far more effectively than using email.

That doesn't mean to say, though, that you just post something on your blog whenever you have a customer support or service issue. But it can produce very quick results, as this shows!

My perception of Technorati's service has largely been positive, and this experience hugely adds to that (you might be pleased to know that, Dave!).

If they can fix the problem as well, then 'happy customer nirvana' :)

Van der Leun

While I rejoice in the fact that Technorati has attained something approaching functionality in the last few months, it remains the case that over time it has been my experience that tech support responds to email about 40% of the time and that it is often the case that intervention on the part of Sifry is needed to get a response.

Still, it is doing much better now that it is no longer distracted by the elections.

Neville Hobson

Email support does still leave a lot to be desired, in my experience too. Mostly the long time to wait for a response.

I'm sure they're working on improving that.

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