It looks like all's well for Adrian Melrose that ends well. Adrian's the blogger who's been waging war on Land Rover.
While the main point in all this - Adrian's desire for a working vehicle - has now been resolved, it does leave open a number of extremely interesting issues from the overall communication and customer relationship points of view.
For instance, the role blogs can play in forcing a poor customer service issue into the public eye. How some others see what you're doing and raise an equally-interesting argument that this is nothing more than citizen journalism blackmail. Or what if an individual or group uses blogs as part of a non-legitimate campaign of attack on an organization's reputation.
Then there's the very interesting point in Adrian's post today that raises the idea of converting his anti-Land Rover blog into a platform for open discussion about Land Rover products, and involving Land Rover the company.
Now there's a great opportunity for Land Rover to enter into a direct and open conversation with their customers. It could be a rocky ride to start with, but what an opportunity if they grasp it. If Adrian falls totally in love with his replacement Discovery, you have the beginnings of a true customer evangelist who has a blog.
Great discussion points.