About


  • NevOn
    NevOn is the archive weblog of Neville Hobson, a British business communicator based in Amsterdam, The Netherlands, a record of commentary and conversations from December 2002 until 22 February 2006. This site is no longer updated - please visit www.nevillehobson.com.
  • About Neville Hobson
  • Gmail email

Podcast

  • For Immediate Release
    For Immediate Release: The Hobson & Holtz Report - A bi-weekly podcast for professional communicators from Neville Hobson, ABC, and Shel Holtz, ABC.


    Subscribe to podcast RSS feed


    Subscribe via iTunes


    Subscribe via Yahoo! Podcasts


    Enter your email address* and click "Vote" to cast your vote for FIR at Podcast Alley:

    *email used for vote verification.

2006 Public Speaking

  • Delivering The New PR – How Blogs, Podcasts and RSS Can Work For You - Manchester, UK, February 15, 2006

    New Communications Forum 2006 - Palo Alto, USA, March 1-3, 2006

    Blogging for Business - London, April 4, 2006

    Summit for the Future on Risk 2006 - Amsterdam, May 3-5, 2006

    IABC International Conference 2006 - Vancouver, Canada, June 4-7, 2006

2005 Public Speaking

  • Les Blogs 2.0 - Paris, December 5-6, 2005

    IABC EuroComm 2005 - Paris, Nov 30 - Dec 2, 2005

    Melcrum workshop on New Media - London, November 29, 2005

    Making the News: Blogging, Really Simple Syndication and The New PR - Sunderland, UK, November 18, 2005

    Emerce E-Day - Amsterdam, October 12, 2005

    Global PR Blog Week 2.0 - September 19-23, 2005

    PodcastCon UK - September 17, 2005

    The Communication Directors' Forum

    New Communications Forum 2005 - Napa, USA, January 26-27, 2005

Corporate Blogs


  • Comprehensive list of corporate blogs on The New PR Wiki. Also there: list of CEO blogs, product blogs, podcasts and more.

Blogroll


Connections

  • Listed on BlogShares
  • Blogarama - The Blog Directory
  • The British Bloggers Directory.
  • FeedDemon RSS & Atom Reader
  • Kinja, the weblog guide
  • Get Firefox!
  • Powered by TypePad
  • We're Not Afraid
  • Download iPodder, the cross-platform podcast receiver



« The Hobson and Holtz Report - Podcast #64: September 1, 2005 | Main | Technorati's new Blog Finder beta »

02 September 2005

TrackBack

TrackBack URL for this entry:
http://www.typepad.com/services/trackback/6a00d8345591f769e200d83455072d53ef

Listed below are links to weblogs that reference Customer service from UPC? Fat chance!:

Comments

dahowlett

Try living in Spain where customer service is something that...doesn't happen...period and where no-one (in the large corporations at least) takes responsibility...period. It's only just been passed into law that banks have to take responsibility when someone's account is hacked! Up to now banks could say: "Tough luck if you've been robbed through no fault of your own." Now they can't. And, we don't call Telefonica Telechronica for nothing.

But then we do have great weather, great food, passable wine and a very friendly nation of people who really know how to enjoy life.

Ben

UPC, KPN - take your pick... utterly useless.

My all time favourite example of this was my colleague calling UPC to complain that the cable guy hadn't turned up *for the third time*.

He wasn't getting anywhere with his "customer service" rep and so asked to speak to her manager, at which stage she replied "Sir, I don't like the tone of your voice, I'm ending this call" and hung up on him..! Unbelievable.

And it isn't only these two big utility companies: customer service in Amsterdam is more or less universally atrocious. The basic attitude seems to be that the customer is an inconvenience.

I love visiting England!

Nevon

Heh! Dennis, I'd expect it if it was in Spain, actually ;) And the wine, of course.

Nice tale, Ben. Reality in my experience generally: the notion of customer service as it would be understood in countries like, say, the US or the UK, is a foreign notion here. And it's not only foreigners like me who believe such things - you should hear what my Dutch friends have to say on the subject when they get going. KPN and UPC usually enter such conversations.

And let's not even mention Albert Hein in the same breath as 'customer service'...

Wally

How may people in the street lost service at the same time? If it was just the one house, waiting a week doesn't seem unreasonable.

You could hardly expect same day service.

W.

Nevon

What I expect, Wally, is the service they said they would deliver, ie, the cable guy showing up when they said he would and returning the phone call they said they would.

Whether those things were in three days, five, or the same day, I don't really care. In either case, they didn't keep their promise.

The comments to this entry are closed.

New Blog

  • Go to www.nevillehobson.com

Google Search Nevon


Corante Network

Content Syndication

Affiliation

  • Verified Member of the AttentionTrust

Advertising

Flickr


Blog powered by Typepad
Member since 07/2004