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    NevOn is the archive weblog of Neville Hobson, a British business communicator based in Amsterdam, The Netherlands, a record of commentary and conversations from December 2002 until 22 February 2006. This site is no longer updated - please visit www.nevillehobson.com.
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27 October 2005

TrackBack

TrackBack URL for this entry:
http://www.typepad.com/services/trackback/6a00d8345591f769e200d834266eaf53ef

Listed below are links to weblogs that reference TypePad's growing pains:

» TypePad Blues from THE ONLINE FREE PRESS
I have been having an annoying, time wasting experience with TypePad, Six Apart's hosted blog program, since September 28. When I attempt to log into my account, I get a message that says: You are about to be redirected to... [Read More]

Comments

Eric Eggertson

Thanks for the update, Neville. My problems have been very minor in comparison. Mostly can't get site stats when I try. I've been wanting to try ecto, but have been waiting for an all-clear signal from you before I do.

Nevon

Eric, you're lucky not to be experiencing these problems. In July, TypePad support said some of these server problems were related to the size of a blog's database.

Re ecto for Windows, the latest version 1.8.3 is definitely worth trying. Released a couple of days ago to fix some rather signficant bugs. This version has direct support for tags. Give it a go.

http://ecto.kung-foo.tv/

dahowlett

TypePad is a great place to start and certainly one up on Blogspot but that's it. MT is OK but I've never successfully migrated from 3.16 to 3.2 - I've given up on that.

More important, they're operting a selective service by which I mean Steve Rubel is holding them up as a model for service 'cos he got a personal email from the CEO. He must be one of the chosen few.

The latest outtage (Tues night my time - CET) took everyone offline for a period and they DIDN'T notify users - at least not by direct means. Also, it's spell checker is erratic and they say that it doesn't support embedded HTML coming from other sites because much of it isn't standsards copliant???!! So they say - use Notepad to strip HTML - errr...'scuse me?

I'm migrating most of my stuff over to Wordpress but I'm also looking at Drupal and CivicSite as longer term contenders for rich blog/wiki/forum convergence hosted by OSS specialists.

TypePad may have 'growing pains' but it's no excuse for NOT having a redundant server setup...

Nevon

It is frustrating, Dennis, I agree. It's now 5.25pm as I write this comment and of course everything is like wading through thick mud. It took me 10 minutes to get your comment live here. Ridiculous. Plus I see the comment count shown for comments to this post is incorrect. That must happen when the gateway timout happens, as did occur when I tried to publish your comment.

Nevertheless, Mena Trott's post is a good effort to say what's happening and what steps they're taking to fix the problems. It's certainly not a model of service, though, as Steve mentioned in his post (to which I left a comment).

But it's still benefit-of-the-doubt time. If those issues are not resolved quickly, though, then I'd say it becomes a major issue of credibility, which bloggers will post about. And move away, no doubt.

James Cherkoff

Unfortunately I have to agree. I have got to the point where I press post and then go and make myself a cup of tea. I doubt very much any of this would be a problem if TP wasn't gorwing so quickly. So the answer is simple. Stop taking new customers until the problems are sorted out and existing customers are happy.

Mike Sansone

Much like Eric, the challenges I've encountered are minor in comparison to others. I've had great success with the Help Ticket system, though I've read others recently who haven't.

One reason I'm probably not moving is that while TypePad is going through some growing pains, they'll have (hopefully) cleared hurdles other blogging software haven't encountered yet. To move after this hurdle has been cleared may be setting yourself up to go through the same elsewhere. The grass is not always greener elsewhere.

Nevon

James, I do think they genuinely want to keep existing customers happy. I also think that if things are not fixed within weeks, customer loyalty will become exceedingly stretched.

Mike, I agree with you that TypePad support is terrific. Always very responsive and very helpful. Yet the problems still aren't resolved.

I'm moving to my own server solution, but the reason for the move isn't because of all the problems here. There are things I want to do with my blogs that I can't easily do with a hosted blog service like TypePad and which I can more easily do with my own blog setup.

I started planning this move some 3 months ago. If I were only now starting out on my thinking about the future of my blog development, undoubtedly these TypePad problems would be a big influencing factor.

*ginevra

Neville and co. -

We're truly, deeply sorry about this whole problem, and I know the operations team is working as hard as they can to ensure this never happens again. Apart from Bena nd Mena's post - if you have any questions or concerns, please don't hesitate to contact me.

RobiNZ

Hi Neville,
Cant say I've ever shared your posting problems as never had a post fail. I write off-line and use BlogJet for all my posts. The comment/trackback approval can be a little slow (30 seconds max once the approval button is ok'ed).
I suspect it's more luck and maybe timing helps me miss the peaks as posting in the evening (local) and we are GMT + 12 here.

Munir Umrani

I am also having annoying,time wasting problems with TypePad. I haven't been able to log into my account since September 29. When I attempt to login, I'm told I'm about to redirected to an unsecure server. I'm asked if I want to to go there. Since I dont, I click "no" and I'm sent back to the login prompt.

I also tried logging on using a link Kymberlie at TypePad provided after I filed a help desk ticket. It did not work. I kept getting a message that said my logon attempts were invalid. This despite the fact that I had the correct logon name and password.

On October 28, I received a message from Six Apart CEO Barak Berkowitz explaining why customers were having trouble with TypePad. This was after almost a month of futile attempts to logon. I had no clue TypePad was having the problems it's having.

I've spent hundreds of dollars with Six Apart and will continue to use Movable Type. In fact, I've duplicated my TypePad blogs using Movable Type and have given them there own domains. They are now hosted at Hostway here in Chicago instead of on Six Apart's servers in California. However, months of content is still locked in at TypePad.

Finally, since I'm paid up until the Fall of 2006, I'll keep the account until it expires. However, I don't intend to renew. Perhaps by the time the account expires I will have throughly mastered Movable Type.

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