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  • NevOn
    NevOn is the archive weblog of Neville Hobson, a British business communicator based in Amsterdam, The Netherlands, a record of commentary and conversations from December 2002 until 22 February 2006. This site is no longer updated - please visit www.nevillehobson.com.
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  • For Immediate Release
    For Immediate Release: The Hobson & Holtz Report - A bi-weekly podcast for professional communicators from Neville Hobson, ABC, and Shel Holtz, ABC.


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2006 Public Speaking

  • Delivering The New PR – How Blogs, Podcasts and RSS Can Work For You - Manchester, UK, February 15, 2006

    New Communications Forum 2006 - Palo Alto, USA, March 1-3, 2006

    Blogging for Business - London, April 4, 2006

    Summit for the Future on Risk 2006 - Amsterdam, May 3-5, 2006

    IABC International Conference 2006 - Vancouver, Canada, June 4-7, 2006

2005 Public Speaking

  • Les Blogs 2.0 - Paris, December 5-6, 2005

    IABC EuroComm 2005 - Paris, Nov 30 - Dec 2, 2005

    Melcrum workshop on New Media - London, November 29, 2005

    Making the News: Blogging, Really Simple Syndication and The New PR - Sunderland, UK, November 18, 2005

    Emerce E-Day - Amsterdam, October 12, 2005

    Global PR Blog Week 2.0 - September 19-23, 2005

    PodcastCon UK - September 17, 2005

    The Communication Directors' Forum

    New Communications Forum 2005 - Napa, USA, January 26-27, 2005

Corporate Blogs


  • Comprehensive list of corporate blogs on The New PR Wiki. Also there: list of CEO blogs, product blogs, podcasts and more.

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11 February 2006

The richness of blogs

One of the best articles about the value of blogs that I've read in a long time was posted by Robin Good yesterday.

Information Overload: Blogs As Content Navigators, Information Filters, Trusted Niche Guides provides a good perspective on one of the curses of modern life, which isn't how to find information - it's how to find, interpret and trust the information that matters to you.

The bottom line:

[...] Blogs stand to benefit in the present media landscape for a number of reasons:

  • Because of the overload of information it is impossible for people to keep up with all of it. Information needs to be sifted through and made sense of.
  • Bloggers also add richness to the already established reach of mass media.
  • Blogs can cater to niche audiences that mass media cannot because mass media must focus on the most important or biggest issues at hand.
  • Because of the Internet a blogger can have a niche audience of 5,000 readers a day from around the world.
  • A major factor is that blogs have little to no overhead to set up and run. All that is needed is a computer and an Internet connection and a blogger can be up and running, so the distribution costs are cheap.

[Technorati: , ]

06 February 2006

30Boxes first look

I've been following the growing blogosphere buzz during the past week about 30 Boxes, a new online calendar application that some are saying is the killer calendar application.

So I signed up for the beta yesterday. Noodled around with it for thirty minutes or so, added some appointments to my new calendar, set my preferences for adding in some web content, etc.

Reading all the excitement in recent days, perhaps my expectation was set far too high as I'm a bit underwhelmed by it so far. For me, I don't see this replacing Eventful, an online calendar service where, like 30Boxes, you can share information with others that I've been playing with for the past few months, and certainly not Outlook (although you can sync your 30Boxes calendar with Outlook).

Am I missing the point of it?

Thirty minutes isn't enough time to form any fixed judgments, though. Plus I haven't got any buddies on the system yet to share anything with. So I'll learn more about 30Boxes and then form some clearer opinions.

Meanwhile read what others think about it.

[Technorati: ]

03 February 2006

Pricey freedom of the press

BBC News: Danish-Swedish dairy giant Arla Foods says the ongoing boycott of Danish products in the Middle East had so far cost it between £40m and £50m. As the Muslim world refuses to buy Danish goods in protest over cartoons published in a Danish newspaper, Arla is losing £1m a day. Arla has also had to send home 170 employees across Denmark due to the impact of the reduced sales.

Ouch.

I thought it was extraordinary for the Danish newspaper Jyllands-Posten to publish those cartoons (caricatures of the Prophet Mohammed) when it would have been apparent to anyone that they undoubtedly would cause major offence to large numbers of people (and clearly have). Like most western countries, Denmark enjoys freedom of the press. But just because they could publish them doesn't mean they should.

The situation is further worsened when other newspapers in France, Germany, Spain, Switzerland and Hungary re-published those cartoons this week. What on earth were they thinking? Ah, freedom of the press. Right.

Allan Jenkins - who has been chronicling some interesting things at Arla Foods regarding their blogs - has a thoughtful post on what this story can teach us. In his post he also raises a key point of distinct relevance to organizational communication:

[...] What do communicators need to think about in a world where an article in an obscure newspaper calls down boycotts on your company? When a controversy like this can leave employees pulled in several directions: loyalty to religious faith, a desire to do a good job, a desire not to be beaten at the factory gates.

Empathy for different cultures and beliefs - even when tolerance by some of the differing beliefs by others runs very thin - must be a prerequisite for any organization today doing business in any country, not just those in the Middle East. Respect for such differing beliefs would be woven into the corporate fabric (or DNA, as some would call it) of any organization. This isn't a new idea - tolerance, respect, etc, are already part and parcel of the expected behaviours and attitudes by employees in most companies today.

So it's not too hard to see the role communicators can play within an organization confronted with the situation as Allan describes. Indeed, a situation such as is confronting Arla Foods and many other Danish businesses.

Where it gets pretty complicated, though, is making any difference or exercising any influence on the strong (and inflexible-looking) opinions of people outside the organization.

These are easy answers. The fact is - there are no easy answers.

Sound comfort for sailors

It's comforting to know that HMS Daring, the first of the Royal Navy's latest Type 45 destroyers launched on Wednesday, is fitted with the most advanced state-of-the-art weapons and defence systems. For instance:

[...] The main armament for the new destroyers will be the world-beating Principal Anti Air Missile System (PAAMS) - a collaboration between the UK, France and Italy. This capability represents a major step forward for the Royal Navy, putting the UK at the cutting edge of area Anti Air Warfare and ensuring that the Type 45 can defend her consorts and allies for decades to come.

The new generation of missiles could be sea-skimming, high-diving, supersonic, stealthy or highly manoeuvrable. Attacks could come from any direction and in salvoes. With its advanced combat system, the Type 45 will greatly enhance the ability of the Royal Navy to defend its warships and other vessels it is accompanying from anti-ship missiles and from attacks by aircraft and land-based threats.

More comforting for the crew, perhaps, is their living environment:

[...] HMS Daring's 230-strong crew should be happy too. She and her sisters will be the first "gender-neutral" warships to enter Royal Navy service, and the Hotel Facilities, as the living quarters are known, are the most opulent ever fitted in a British warship. Mess decks are replaced by individual cabins, each with their own I-pod charging points, CD player, internet access, five channel recreational audio and larger berths.

(Bold text is my emphasis.)

No jokes about this in this post! It's not too far-fetched to look at the iPodding of the crew's quarters, with its internet access as well, as a podcasting opportunity for the Navy as an employer to communicate with the crew as employees in a new and interesting way...

(Via Engadget)

09 January 2006

So what's wrong with ghostwriting an executive blog?

I've been thinking about an item in a recent survey that says only 20 percent of senior business executives write their own blogs.

The survey was conducted in October by PR veteran David Davis who published the results last week. Shel and I talked about it last Thursday in show #100 of our biweekly podcast.

While I take this survey overall with a little pinch of salt as apart from geographical facts it doesn't provide any detailed information breaking down the survey group, nor say how many actually sent back responses, the item in question about executive blogging is quite interesting as I think it shows the tip of an iceberg as to what is already happening in some organizations.

Let's look at the specific survey questions re executive blogging and the posted results:

  1. Do you write your own blogs without advice?
    - Yes 17%
    - No 83%
  2. Why don't you write your own blogs?
    - Too time consuming 48%
    - Difficulty in expressing themselves in writing 39%
  3. How would you describe a 'ghost written' company blog?
    - 'A sham' 8%
    - 'Totally misleading' 5%
    - 'Marginally misleading' 43%
    - 'Acceptable' 44%

The answers to questions 1 and 2 don't surprise me a bit. This would be broadly in line with what you'd expect in many organizations where senior executives don't produce their own communication material. That's one of the reasons why those organizations have communicators!

Communicators devise, plan and write the content and messages that CEOs and others will use and deliver. Press releases, speeches, presentations, etc. Why should an executive blog be different?

Before you say "Yes, but..." in relation to those phrases we hear all the time about blogs (authentic voice, personality of the author, etc), let's look at question 3 - the interesting one.

The answers are quite telling and, in the absence of any other detail, must be based on one crucial assumption - that there is full and clear disclosure somewhere as to who the author is. I cannot really imagine that the 44 percent of those senior executives who say it's acceptable to do this would have said that otherwise. On the other hand, this view is countered by 43 percent saying it's marginally misleading (although I'm not sure what the word 'marginally' means - it's either misleading or it's not).

Let's be clear on what we mean by 'ghostwritten.' Consider this definition from Wikipedia:

A ghostwriter is a writer who writes under someone else's name, with their consent. Ghostwriters are often employed by celebrities to write autobiographies in situations in which the celebrities themselves may not be talented writers, or are too busy doing other work.

Other writers are also employed, with proper billing, by authors whose names alone will sell a book, such as Tom Clancy, many of whose recent works bear the names of two persons on their covers -- Clancy's name in larger print and the other author's name in smaller print. Sometimes a professional writer will receive partial credit, signified by "with" or "as told to". Credit may also appear as a "thanks" in a foreword or introduction. Strictly speaking, if the less famous writer's role and name are clearly acknowledged in the work as published, this is not ghostwriting but collaboration.

Just because a book is ghostwritten does not necessarily mean that the credited author did not make a significant contribution to the work; a ghostwriter is often employed to polish and edit existing material, or to work directly with the credited author to shape the book from start to finish.

You can simply substitute 'blog' for 'book.'

So with clear disclosure, I don't see any problem at all with an organization having someone write a senior executive's blog. I'm willing to hear any persuasive argument to the contrary, though.

Today, via Josh Hallett, I read Steve Warren's article in which he talks about hiring bloggers to write the content for corporate blogs.

A trend, Steve says. I agree. I think the picture he paints is something we will see much more of.

07 January 2006

Transforming corporate identities beyond the razzle dazzle

The Consumer Electronics Show in Las Vegas certainly was the place this week for many companies to announce a dazzling array of new tech products, alliances and ventures.

The best place I found to keep up with what was going on was the excellent Engadget CES blog which had a non-stop stream of posts. Another good resource - CES Blog 2006 from VNU. Certainly far better efforts than the CES' rather lame blog.

Amongst all the new products and cool things being talked about, I found two corporate announcements of particular interest, one from Eastman Kodak Company and the other from Intel Corporation.

A press release (reg required) on Thursday afternoon from Kodak has Antonio M. Perez, Chairman and CEO, talking about the future of digital imaging and a new alliance with Motorola. Buried down in the body text is this small paragraph:

[...] Perez also unveiled the latest evolution of Kodak’s brand logo. This new look moves the Kodak name out of the traditional yellow box; giving it a more contemporary design, a streamlined rounded look and distinctive letters. This introduction is the latest step in the company’s broad brand transformation effort, which reflects the multi-industry, digital imaging leader Kodak has become.

Kodak logos, old and newAnd here's that new logo alongside the one that's familiar worldwide.

For such a major transformation goal, I found it surprising that Kodak revealed their new brand image in such an understated way. Little specific information in their online press center to give you real insight into their strategic thinking and what this means for organizational change other than the corporate-speak in the press release (so you could think it's no more than a bit of razzle dazzle) and a page about the evolution of the logo over the years.

Perhaps this is indicative of Kodak's corporate style and the way they do things. I found much more information in a feature yesterday in the Rochester Democrat & Chronicle (where the image above comes from) which gives you quite a bit more insight:

[...] The new mark, based on a customized typeface, is designed to give the company a contemporary look but be flexible enough to apply in new ways and new venues across Kodak's varied businesses - everything from tiny handheld digital cameras to computer software to the letters on Kodak buildings around the world.

The logo is one part of Kodak's larger effort to redefine its brand-name identity, through advertising, public relations, supplier and partner relationships and other in areas. "We want to break out of the box, in a lot of ways," says Betty Noonan, director of brand management and marketing services at Kodak.

While this gives you some more knowledge, it doesn't give you any sense of how Kodak plan to break out of the box or in what ways.

Contrast this approach with that of Intel, who pulled out all the communication stops to get their new message out to the world.

Continue reading "Transforming corporate identities beyond the razzle dazzle" »

23 November 2005

FIR Book Review: "Naked Conversations"

In this edition of For Immediate Release book reviews, Neville and Shel discuss "Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers," the new book on blogging and businesses by Robert Scoble and Shel Israel, to be published in January 2006.

The Book:

"With a foreword by Tom Peters, author of such business bibles as 'In Search of Excellence,' this book uses more than fifty case histories to explain why blogging is an efficient and infinitely more credible method of business communication. Blogs are easily linked, allowing information to spread rapidly, and blog readers are active, not passive, participants in the communication. Business and marketing decision-makers will find themselves excited about the possibilities after just a few pages." (Promotional text.)

The Authors:

Robert ScobleRobert Scoble is a technical evangelist at Microsoft and maintains the popular blog Scobleizer. Besides blogging, Scoble is part of Microsoft's Channel 9 videos team producing educational and evangelist mini-films targeted towards students and professional developers. He is Microsoft's best-known blogger whose blog is read by millions of people annually and is the top-ranking business blog among Technorati's Top 100 blogs.

Shel IsraelShel Israel writes and speaks about blogging, communications and innovation. He also consults with startups as a senior strategy and communications advisor. He is editor-in-chief of Conferenza Premium Reports, the leading newsletter covering technology industry executive conferences. A self-proclaimed recovering publicist, Israel spent more than 20 years as a PR executive specializing in technology startups. He played a key strategic role in introducing some of technology's most successful products, including PowerPoint, FileMaker and Sun Microsystems workstations.

The Review:

Download MP3 podcast

Download the 32-minute conversation here (MP3, 12MB), or sign up for the book reviews RSS feed to get it and future reviews automatically. For automatic synchronization with your iPod or other digital player, you'll also need a podcatcher such as the free Juice, DopplerRadio, iTunes or Yahoo! Podcasts, or an RSS aggregator that supports podcasts such as FeedDemon. To receive all For Immediate Release podcasts including the twice-weekly Hobson & Holtz Report, sign up for the full RSS feed.

  • 00:22 Shel and Neville introduce the review
  • 00:45: The story behind the book's development and the role of the book blog
  • 03:47 About Robert Scoble and about Shel Israel
  • 05:06 What the book is about and the nature of its content
  • 11:52 A concise run-down of the table of contents
  • 13:14 Neville describes what he likes about the book
  • 16:00 Shel and Neville discuss the international focus
  • 16:39 More likes
  • 17:28 Blogging with passion
  • 18:02 The 'doing it wrong and doing it right' contrast
  • 19:11 How the authors recognized others who contributed to the book's development
  • 20:17 The book's not perfect, says Shel
  • 21:18 No issues to criticize, says Neville
  • 21:58 Here are some examples, says Shel
  • 25:46 The acid test for what book buyers will think
  • 27:16 When the book's coming out and where to buy it online
  • 29:21 Our overall conclusion
  • 29:48 About this podcast and where to find For Immediate Release.

Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers
Publisher: Wiley Publishing, Inc.
Hardcover, 272 pages.
ISBN: 0-471-74719-X
Publish date: January 3, 2006 (UK), January 17, 2006 (USA).

Podsafe intro and outro music - On A Podcast Intrumental Mix (MP3, 5Mb) by Cruisebox.

(Cross-posted from For Immediate Release, Shel's and my podcast blog.)

22 November 2005

Extending RSS far beyond just delivery

Two extremely interesting and related pieces of information about RSS have come out in the past 24 hours.

First, "How feeds will change the way content is distributed, valued and consumed," an 8-page PDF report from FeedBurner CEO Dick Costolo.

There is quite a bit of technically-focused information in Dick's report, much of which goes a bit over my head. However, a couple of major points immediately caught my attention.

The report makes it clear that RSS feeds are rapidly-evolving as a delivery mechanism that goes far beyond blogs:

[...] In early 2003, it was probably accurate to say that almost all blogs had feeds and almost all feeds were derived from a blog. Today, however, while almost all blogs still have feeds, there are innumerable feeds that are unrelated to blogs. Commercial publishers have embraced feeds wholeheartedly; most web services and many search engines now provide subscribed results; and podcasts and videocasts are entirely feed-based while not necessarily tied to blogs.

The bold emphasis is mine as this is a key point in what's happening with RSS. Why? Because I think RSS will develop (is developing) beyond purely being a delivery mechanism and becoming a content connection source as well as a content provider in its own right, and not tied to a specific place on the web (eg, a blog).

This is what the FeedBurner report also gets at when it goes into some detail in discussing the important connection between 'items' (the individual news or information within an RSS feed) and 'threads' (a way to describe meta-data and connect it to items):

[...] If we manage syndicated content at a more atomic level by attaching "threads" to the item, we can provide tools to publishers that enable not just the tracking of the thread, but also use the thread as a communications line between the world of web services and the content item. We can essentially staple rules, patterns, and meta-data to the content in a live and "always on" way, wherever the content goes.

Now, I may not have correctly or even fully grasped the technical bits behind what I see as a significant development in RSS and how organizations can use it as a means both to automatically communicate news and information and connect seemingly-disparate content together. If that's the case and if anyone else has a better description, please let me know.

Which leads me to the second part of this RSS story - the introduction by Microsoft yesterday of Simple Sharing Extensions (SSE), a technical specification that would extend RSS far beyond its one-way operation (or "uni-directional", as Microsoft terms it).

An article in eWeek does a good job in outlining some of the areas where SSE would make RSS become a multi-directional communication channel. This would be valuable to people as a means of enabling them to publish or change information where SSE automatically synchronizes such changes or updates with connected information other people have. The eWeek story uses such every-day things as calendars, contact lists and schedules as examples.

Watch for demos and example applications that no doubt will appear within weeks if not days. That will be the time to best understand how this will work.

The last word from RSS pioneer Dave Winer:

[...] Microsoft's new approach to synchronizing RSS and OPML, using methods pioneered in [Ray] Ozzie's earlier work, and keeping the "really simple" approach that's worked so well with networked syndication and outlining, combines the best of our two schools of thought, and this creativity is available for everyone to use.

21 November 2005

The importance of continuity of personal presence

A good friend of mine in the UK has just left the big manufacturing company he's been with for over 15 years and is now facing the Herculean task of quickly building and establishing his own identity.

Two key starting points - a new email address (he had a personal Hotmail account but everyone knows him from his business email) and a new mobile phone number (he didn't get the option to take over his current phone number and continue maintaining the account himself).

Creating a new presence is not that difficult. However, ensuring that all the contacts you've made and built up over the years know how and where to find you without interruption will be tricky.

This friend is taking three months or so to adjust to the change he's embarking on (a voluntary change, I would add, not because of an acquisition or being axed), during which time I expect he'll get his new presence started.

Perhaps as recently as the turn of the century you could manage a situation like this without much worry. And in a couple of months, you'd be out there again in touch with your business contacts and acquaintances as you get your new venture going, letting them know about your new email address, phone number, website, etc.

Today you don't have that luxury of time. If you're not ready to transition into a new way of working immediately, you will disappear off the radar screens of many of the people and businesses you need to maintain continuity with.

This applies whether you're starting out on your own or changing jobs to continue as a paid employee of a company.

So pay attention to the new rules of engagement such as these from Tom Foremski and Mitch Ratcliffe:

  • Carry and use your own cell phone/number for business
    The workforce now is mobile and temporary even if you have a salaried job. You need to be in control of the center of communications: you.
  • Carry and use your own email address even at work
    Otherwise your contacts and the relationships you build can be severed when you leave a job, and that is an investment that you have a right to maintain--as does your employer.
  • Carry and use your own health insurance
    Because otherwise, you will be stuck in a job that makes you sick just to keep the health insurance.
  • Incorporate and work on contract rather than as an employee
    This allows you to negotiate the same kind of stock compensation while allowing you to keep your business costs, even the ones you can't get compensated for at work, on your own taxes while increasing the flexibility you have as a working person.
  • Carry and use your own hardware, building tech expenses into your compensation
    This prevents lock-in to a job through access to technology. Sure, you may have to work with a less impressive laptop, but you're also forced to think more like the people who really buy computers, software, services and so forth.

Sound advice and well worth heeding.

I'd add two more:

  • Create a blog and establish your personal presence in the new marketplace
    In this new age of global inter-connectivity, linking and influence, a blog is a prerequisite if you want to build your own credibility, be found easily and connect with others. Forget the static website. Forget the fancy brochure. Do a blog. It works - I speak from personal experience.
  • Join a business network like LinkedIn or OpenBC
    However you actively use these or not, they can help establish your individual credibility and provide avenues of contact with others for mutual benefit.

What else?

Killing Skypekiller FUD

As a long-time user of the Skype internet phone service, I read with more than passing interest about SkypeKiller, an application that's designed to remove the Skype software from your computer.

Not just uninstall it as you would on a Windows PC with the Add/remove programs applet. No, this eradicates Skype completely, either from a single PC or from a network of PCs.

Why would you want to do that? you may ask. Well, according to the Skypekiller website, Skype presents major risks to organizations through "uncontrollable bandwidth usage, uncertainty as to confidentiality, potential security flaws, productivity issues, etc." Not sure what "etc" means as they don't explain that one.

How misleading! If you're in a business and have been thinking about a VoIP service like Skype, don't get an attack of FUD through reading about this offering.

Instead, read the detailed information about Skype, security and other issues about Skype in the workplace in the Skype security resource center. Also, Michael Gough's Five Reasons NOT to Block Skype on SkypeJournal, in which he says:

[...] Each company is different and should set a policy, evaluate the advantages, support, risks and costs to decide how, if at all, to apply a communication tool like Skype. [...] If you properly secure your clients and infrastructure with "defense in depth," the risk of using Skype is far less than using Microsoft Windows or laptops without encryption.

Setting a policy on usage - as with new-media communication tools like blogs, that makes sense in any organization.

And if you have an interest in VoIP security, there's a great podcast you can subscribe to - Blue Box: The VoIP Security Podcast from Dan York (a regular content contributor to FIR: The Hobson & Holtz Report podcast that I co-host). Blue Box is worth listenting to.

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