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  • NevOn
    NevOn is the archive weblog of Neville Hobson, a British business communicator based in Amsterdam, The Netherlands, a record of commentary and conversations from December 2002 until 22 February 2006. This site is no longer updated - please visit www.nevillehobson.com.
  • About Neville Hobson
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Podcast

  • For Immediate Release
    For Immediate Release: The Hobson & Holtz Report - A bi-weekly podcast for professional communicators from Neville Hobson, ABC, and Shel Holtz, ABC.


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2006 Public Speaking

  • Delivering The New PR – How Blogs, Podcasts and RSS Can Work For You - Manchester, UK, February 15, 2006

    New Communications Forum 2006 - Palo Alto, USA, March 1-3, 2006

    Blogging for Business - London, April 4, 2006

    Summit for the Future on Risk 2006 - Amsterdam, May 3-5, 2006

    IABC International Conference 2006 - Vancouver, Canada, June 4-7, 2006

2005 Public Speaking

  • Les Blogs 2.0 - Paris, December 5-6, 2005

    IABC EuroComm 2005 - Paris, Nov 30 - Dec 2, 2005

    Melcrum workshop on New Media - London, November 29, 2005

    Making the News: Blogging, Really Simple Syndication and The New PR - Sunderland, UK, November 18, 2005

    Emerce E-Day - Amsterdam, October 12, 2005

    Global PR Blog Week 2.0 - September 19-23, 2005

    PodcastCon UK - September 17, 2005

    The Communication Directors' Forum

    New Communications Forum 2005 - Napa, USA, January 26-27, 2005

Corporate Blogs


  • Comprehensive list of corporate blogs on The New PR Wiki. Also there: list of CEO blogs, product blogs, podcasts and more.

Blogroll


Connections

  • Listed on BlogShares
  • Blogarama - The Blog Directory
  • The British Bloggers Directory.
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11 February 2006

The richness of blogs

One of the best articles about the value of blogs that I've read in a long time was posted by Robin Good yesterday.

Information Overload: Blogs As Content Navigators, Information Filters, Trusted Niche Guides provides a good perspective on one of the curses of modern life, which isn't how to find information - it's how to find, interpret and trust the information that matters to you.

The bottom line:

[...] Blogs stand to benefit in the present media landscape for a number of reasons:

  • Because of the overload of information it is impossible for people to keep up with all of it. Information needs to be sifted through and made sense of.
  • Bloggers also add richness to the already established reach of mass media.
  • Blogs can cater to niche audiences that mass media cannot because mass media must focus on the most important or biggest issues at hand.
  • Because of the Internet a blogger can have a niche audience of 5,000 readers a day from around the world.
  • A major factor is that blogs have little to no overhead to set up and run. All that is needed is a computer and an Internet connection and a blogger can be up and running, so the distribution costs are cheap.

[Technorati: , ]

06 February 2006

30Boxes first look

I've been following the growing blogosphere buzz during the past week about 30 Boxes, a new online calendar application that some are saying is the killer calendar application.

So I signed up for the beta yesterday. Noodled around with it for thirty minutes or so, added some appointments to my new calendar, set my preferences for adding in some web content, etc.

Reading all the excitement in recent days, perhaps my expectation was set far too high as I'm a bit underwhelmed by it so far. For me, I don't see this replacing Eventful, an online calendar service where, like 30Boxes, you can share information with others that I've been playing with for the past few months, and certainly not Outlook (although you can sync your 30Boxes calendar with Outlook).

Am I missing the point of it?

Thirty minutes isn't enough time to form any fixed judgments, though. Plus I haven't got any buddies on the system yet to share anything with. So I'll learn more about 30Boxes and then form some clearer opinions.

Meanwhile read what others think about it.

[Technorati: ]

03 February 2006

Pricey freedom of the press

BBC News: Danish-Swedish dairy giant Arla Foods says the ongoing boycott of Danish products in the Middle East had so far cost it between £40m and £50m. As the Muslim world refuses to buy Danish goods in protest over cartoons published in a Danish newspaper, Arla is losing £1m a day. Arla has also had to send home 170 employees across Denmark due to the impact of the reduced sales.

Ouch.

I thought it was extraordinary for the Danish newspaper Jyllands-Posten to publish those cartoons (caricatures of the Prophet Mohammed) when it would have been apparent to anyone that they undoubtedly would cause major offence to large numbers of people (and clearly have). Like most western countries, Denmark enjoys freedom of the press. But just because they could publish them doesn't mean they should.

The situation is further worsened when other newspapers in France, Germany, Spain, Switzerland and Hungary re-published those cartoons this week. What on earth were they thinking? Ah, freedom of the press. Right.

Allan Jenkins - who has been chronicling some interesting things at Arla Foods regarding their blogs - has a thoughtful post on what this story can teach us. In his post he also raises a key point of distinct relevance to organizational communication:

[...] What do communicators need to think about in a world where an article in an obscure newspaper calls down boycotts on your company? When a controversy like this can leave employees pulled in several directions: loyalty to religious faith, a desire to do a good job, a desire not to be beaten at the factory gates.

Empathy for different cultures and beliefs - even when tolerance by some of the differing beliefs by others runs very thin - must be a prerequisite for any organization today doing business in any country, not just those in the Middle East. Respect for such differing beliefs would be woven into the corporate fabric (or DNA, as some would call it) of any organization. This isn't a new idea - tolerance, respect, etc, are already part and parcel of the expected behaviours and attitudes by employees in most companies today.

So it's not too hard to see the role communicators can play within an organization confronted with the situation as Allan describes. Indeed, a situation such as is confronting Arla Foods and many other Danish businesses.

Where it gets pretty complicated, though, is making any difference or exercising any influence on the strong (and inflexible-looking) opinions of people outside the organization.

These are easy answers. The fact is - there are no easy answers.

Sound comfort for sailors

It's comforting to know that HMS Daring, the first of the Royal Navy's latest Type 45 destroyers launched on Wednesday, is fitted with the most advanced state-of-the-art weapons and defence systems. For instance:

[...] The main armament for the new destroyers will be the world-beating Principal Anti Air Missile System (PAAMS) - a collaboration between the UK, France and Italy. This capability represents a major step forward for the Royal Navy, putting the UK at the cutting edge of area Anti Air Warfare and ensuring that the Type 45 can defend her consorts and allies for decades to come.

The new generation of missiles could be sea-skimming, high-diving, supersonic, stealthy or highly manoeuvrable. Attacks could come from any direction and in salvoes. With its advanced combat system, the Type 45 will greatly enhance the ability of the Royal Navy to defend its warships and other vessels it is accompanying from anti-ship missiles and from attacks by aircraft and land-based threats.

More comforting for the crew, perhaps, is their living environment:

[...] HMS Daring's 230-strong crew should be happy too. She and her sisters will be the first "gender-neutral" warships to enter Royal Navy service, and the Hotel Facilities, as the living quarters are known, are the most opulent ever fitted in a British warship. Mess decks are replaced by individual cabins, each with their own I-pod charging points, CD player, internet access, five channel recreational audio and larger berths.

(Bold text is my emphasis.)

No jokes about this in this post! It's not too far-fetched to look at the iPodding of the crew's quarters, with its internet access as well, as a podcasting opportunity for the Navy as an employer to communicate with the crew as employees in a new and interesting way...

(Via Engadget)

09 January 2006

So what's wrong with ghostwriting an executive blog?

I've been thinking about an item in a recent survey that says only 20 percent of senior business executives write their own blogs.

The survey was conducted in October by PR veteran David Davis who published the results last week. Shel and I talked about it last Thursday in show #100 of our biweekly podcast.

While I take this survey overall with a little pinch of salt as apart from geographical facts it doesn't provide any detailed information breaking down the survey group, nor say how many actually sent back responses, the item in question about executive blogging is quite interesting as I think it shows the tip of an iceberg as to what is already happening in some organizations.

Let's look at the specific survey questions re executive blogging and the posted results:

  1. Do you write your own blogs without advice?
    - Yes 17%
    - No 83%
  2. Why don't you write your own blogs?
    - Too time consuming 48%
    - Difficulty in expressing themselves in writing 39%
  3. How would you describe a 'ghost written' company blog?
    - 'A sham' 8%
    - 'Totally misleading' 5%
    - 'Marginally misleading' 43%
    - 'Acceptable' 44%

The answers to questions 1 and 2 don't surprise me a bit. This would be broadly in line with what you'd expect in many organizations where senior executives don't produce their own communication material. That's one of the reasons why those organizations have communicators!

Communicators devise, plan and write the content and messages that CEOs and others will use and deliver. Press releases, speeches, presentations, etc. Why should an executive blog be different?

Before you say "Yes, but..." in relation to those phrases we hear all the time about blogs (authentic voice, personality of the author, etc), let's look at question 3 - the interesting one.

The answers are quite telling and, in the absence of any other detail, must be based on one crucial assumption - that there is full and clear disclosure somewhere as to who the author is. I cannot really imagine that the 44 percent of those senior executives who say it's acceptable to do this would have said that otherwise. On the other hand, this view is countered by 43 percent saying it's marginally misleading (although I'm not sure what the word 'marginally' means - it's either misleading or it's not).

Let's be clear on what we mean by 'ghostwritten.' Consider this definition from Wikipedia:

A ghostwriter is a writer who writes under someone else's name, with their consent. Ghostwriters are often employed by celebrities to write autobiographies in situations in which the celebrities themselves may not be talented writers, or are too busy doing other work.

Other writers are also employed, with proper billing, by authors whose names alone will sell a book, such as Tom Clancy, many of whose recent works bear the names of two persons on their covers -- Clancy's name in larger print and the other author's name in smaller print. Sometimes a professional writer will receive partial credit, signified by "with" or "as told to". Credit may also appear as a "thanks" in a foreword or introduction. Strictly speaking, if the less famous writer's role and name are clearly acknowledged in the work as published, this is not ghostwriting but collaboration.

Just because a book is ghostwritten does not necessarily mean that the credited author did not make a significant contribution to the work; a ghostwriter is often employed to polish and edit existing material, or to work directly with the credited author to shape the book from start to finish.

You can simply substitute 'blog' for 'book.'

So with clear disclosure, I don't see any problem at all with an organization having someone write a senior executive's blog. I'm willing to hear any persuasive argument to the contrary, though.

Today, via Josh Hallett, I read Steve Warren's article in which he talks about hiring bloggers to write the content for corporate blogs.

A trend, Steve says. I agree. I think the picture he paints is something we will see much more of.

07 January 2006

Transforming corporate identities beyond the razzle dazzle

The Consumer Electronics Show in Las Vegas certainly was the place this week for many companies to announce a dazzling array of new tech products, alliances and ventures.

The best place I found to keep up with what was going on was the excellent Engadget CES blog which had a non-stop stream of posts. Another good resource - CES Blog 2006 from VNU. Certainly far better efforts than the CES' rather lame blog.

Amongst all the new products and cool things being talked about, I found two corporate announcements of particular interest, one from Eastman Kodak Company and the other from Intel Corporation.

A press release (reg required) on Thursday afternoon from Kodak has Antonio M. Perez, Chairman and CEO, talking about the future of digital imaging and a new alliance with Motorola. Buried down in the body text is this small paragraph:

[...] Perez also unveiled the latest evolution of Kodak’s brand logo. This new look moves the Kodak name out of the traditional yellow box; giving it a more contemporary design, a streamlined rounded look and distinctive letters. This introduction is the latest step in the company’s broad brand transformation effort, which reflects the multi-industry, digital imaging leader Kodak has become.

Kodak logos, old and newAnd here's that new logo alongside the one that's familiar worldwide.

For such a major transformation goal, I found it surprising that Kodak revealed their new brand image in such an understated way. Little specific information in their online press center to give you real insight into their strategic thinking and what this means for organizational change other than the corporate-speak in the press release (so you could think it's no more than a bit of razzle dazzle) and a page about the evolution of the logo over the years.

Perhaps this is indicative of Kodak's corporate style and the way they do things. I found much more information in a feature yesterday in the Rochester Democrat & Chronicle (where the image above comes from) which gives you quite a bit more insight:

[...] The new mark, based on a customized typeface, is designed to give the company a contemporary look but be flexible enough to apply in new ways and new venues across Kodak's varied businesses - everything from tiny handheld digital cameras to computer software to the letters on Kodak buildings around the world.

The logo is one part of Kodak's larger effort to redefine its brand-name identity, through advertising, public relations, supplier and partner relationships and other in areas. "We want to break out of the box, in a lot of ways," says Betty Noonan, director of brand management and marketing services at Kodak.

While this gives you some more knowledge, it doesn't give you any sense of how Kodak plan to break out of the box or in what ways.

Contrast this approach with that of Intel, who pulled out all the communication stops to get their new message out to the world.

Continue reading "Transforming corporate identities beyond the razzle dazzle" »

23 November 2005

FIR Book Review: "Naked Conversations"

In this edition of For Immediate Release book reviews, Neville and Shel discuss "Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers," the new book on blogging and businesses by Robert Scoble and Shel Israel, to be published in January 2006.

The Book:

"With a foreword by Tom Peters, author of such business bibles as 'In Search of Excellence,' this book uses more than fifty case histories to explain why blogging is an efficient and infinitely more credible method of business communication. Blogs are easily linked, allowing information to spread rapidly, and blog readers are active, not passive, participants in the communication. Business and marketing decision-makers will find themselves excited about the possibilities after just a few pages." (Promotional text.)

The Authors:

Robert ScobleRobert Scoble is a technical evangelist at Microsoft and maintains the popular blog Scobleizer. Besides blogging, Scoble is part of Microsoft's Channel 9 videos team producing educational and evangelist mini-films targeted towards students and professional developers. He is Microsoft's best-known blogger whose blog is read by millions of people annually and is the top-ranking business blog among Technorati's Top 100 blogs.

Shel IsraelShel Israel writes and speaks about blogging, communications and innovation. He also consults with startups as a senior strategy and communications advisor. He is editor-in-chief of Conferenza Premium Reports, the leading newsletter covering technology industry executive conferences. A self-proclaimed recovering publicist, Israel spent more than 20 years as a PR executive specializing in technology startups. He played a key strategic role in introducing some of technology's most successful products, including PowerPoint, FileMaker and Sun Microsystems workstations.

The Review:

Download MP3 podcast

Download the 32-minute conversation here (MP3, 12MB), or sign up for the book reviews RSS feed to get it and future reviews automatically. For automatic synchronization with your iPod or other digital player, you'll also need a podcatcher such as the free Juice, DopplerRadio, iTunes or Yahoo! Podcasts, or an RSS aggregator that supports podcasts such as FeedDemon. To receive all For Immediate Release podcasts including the twice-weekly Hobson & Holtz Report, sign up for the full RSS feed.

  • 00:22 Shel and Neville introduce the review
  • 00:45: The story behind the book's development and the role of the book blog
  • 03:47 About Robert Scoble and about Shel Israel
  • 05:06 What the book is about and the nature of its content
  • 11:52 A concise run-down of the table of contents
  • 13:14 Neville describes what he likes about the book
  • 16:00 Shel and Neville discuss the international focus
  • 16:39 More likes
  • 17:28 Blogging with passion
  • 18:02 The 'doing it wrong and doing it right' contrast
  • 19:11 How the authors recognized others who contributed to the book's development
  • 20:17 The book's not perfect, says Shel
  • 21:18 No issues to criticize, says Neville
  • 21:58 Here are some examples, says Shel
  • 25:46 The acid test for what book buyers will think
  • 27:16 When the book's coming out and where to buy it online
  • 29:21 Our overall conclusion
  • 29:48 About this podcast and where to find For Immediate Release.

Naked Conversations: How Blogs are Changing the Way Businesses Talk with Customers
Publisher: Wiley Publishing, Inc.
Hardcover, 272 pages.
ISBN: 0-471-74719-X
Publish date: January 3, 2006 (UK), January 17, 2006 (USA).

Podsafe intro and outro music - On A Podcast Intrumental Mix (MP3, 5Mb) by Cruisebox.

(Cross-posted from For Immediate Release, Shel's and my podcast blog.)

22 November 2005

Extending RSS far beyond just delivery

Two extremely interesting and related pieces of information about RSS have come out in the past 24 hours.

First, "How feeds will change the way content is distributed, valued and consumed," an 8-page PDF report from FeedBurner CEO Dick Costolo.

There is quite a bit of technically-focused information in Dick's report, much of which goes a bit over my head. However, a couple of major points immediately caught my attention.

The report makes it clear that RSS feeds are rapidly-evolving as a delivery mechanism that goes far beyond blogs:

[...] In early 2003, it was probably accurate to say that almost all blogs had feeds and almost all feeds were derived from a blog. Today, however, while almost all blogs still have feeds, there are innumerable feeds that are unrelated to blogs. Commercial publishers have embraced feeds wholeheartedly; most web services and many search engines now provide subscribed results; and podcasts and videocasts are entirely feed-based while not necessarily tied to blogs.

The bold emphasis is mine as this is a key point in what's happening with RSS. Why? Because I think RSS will develop (is developing) beyond purely being a delivery mechanism and becoming a content connection source as well as a content provider in its own right, and not tied to a specific place on the web (eg, a blog).

This is what the FeedBurner report also gets at when it goes into some detail in discussing the important connection between 'items' (the individual news or information within an RSS feed) and 'threads' (a way to describe meta-data and connect it to items):

[...] If we manage syndicated content at a more atomic level by attaching "threads" to the item, we can provide tools to publishers that enable not just the tracking of the thread, but also use the thread as a communications line between the world of web services and the content item. We can essentially staple rules, patterns, and meta-data to the content in a live and "always on" way, wherever the content goes.

Now, I may not have correctly or even fully grasped the technical bits behind what I see as a significant development in RSS and how organizations can use it as a means both to automatically communicate news and information and connect seemingly-disparate content together. If that's the case and if anyone else has a better description, please let me know.

Which leads me to the second part of this RSS story - the introduction by Microsoft yesterday of Simple Sharing Extensions (SSE), a technical specification that would extend RSS far beyond its one-way operation (or "uni-directional", as Microsoft terms it).

An article in eWeek does a good job in outlining some of the areas where SSE would make RSS become a multi-directional communication channel. This would be valuable to people as a means of enabling them to publish or change information where SSE automatically synchronizes such changes or updates with connected information other people have. The eWeek story uses such every-day things as calendars, contact lists and schedules as examples.

Watch for demos and example applications that no doubt will appear within weeks if not days. That will be the time to best understand how this will work.

The last word from RSS pioneer Dave Winer:

[...] Microsoft's new approach to synchronizing RSS and OPML, using methods pioneered in [Ray] Ozzie's earlier work, and keeping the "really simple" approach that's worked so well with networked syndication and outlining, combines the best of our two schools of thought, and this creativity is available for everyone to use.

21 November 2005

The importance of continuity of personal presence

A good friend of mine in the UK has just left the big manufacturing company he's been with for over 15 years and is now facing the Herculean task of quickly building and establishing his own identity.

Two key starting points - a new email address (he had a personal Hotmail account but everyone knows him from his business email) and a new mobile phone number (he didn't get the option to take over his current phone number and continue maintaining the account himself).

Creating a new presence is not that difficult. However, ensuring that all the contacts you've made and built up over the years know how and where to find you without interruption will be tricky.

This friend is taking three months or so to adjust to the change he's embarking on (a voluntary change, I would add, not because of an acquisition or being axed), during which time I expect he'll get his new presence started.

Perhaps as recently as the turn of the century you could manage a situation like this without much worry. And in a couple of months, you'd be out there again in touch with your business contacts and acquaintances as you get your new venture going, letting them know about your new email address, phone number, website, etc.

Today you don't have that luxury of time. If you're not ready to transition into a new way of working immediately, you will disappear off the radar screens of many of the people and businesses you need to maintain continuity with.

This applies whether you're starting out on your own or changing jobs to continue as a paid employee of a company.

So pay attention to the new rules of engagement such as these from Tom Foremski and Mitch Ratcliffe:

  • Carry and use your own cell phone/number for business
    The workforce now is mobile and temporary even if you have a salaried job. You need to be in control of the center of communications: you.
  • Carry and use your own email address even at work
    Otherwise your contacts and the relationships you build can be severed when you leave a job, and that is an investment that you have a right to maintain--as does your employer.
  • Carry and use your own health insurance
    Because otherwise, you will be stuck in a job that makes you sick just to keep the health insurance.
  • Incorporate and work on contract rather than as an employee
    This allows you to negotiate the same kind of stock compensation while allowing you to keep your business costs, even the ones you can't get compensated for at work, on your own taxes while increasing the flexibility you have as a working person.
  • Carry and use your own hardware, building tech expenses into your compensation
    This prevents lock-in to a job through access to technology. Sure, you may have to work with a less impressive laptop, but you're also forced to think more like the people who really buy computers, software, services and so forth.

Sound advice and well worth heeding.

I'd add two more:

  • Create a blog and establish your personal presence in the new marketplace
    In this new age of global inter-connectivity, linking and influence, a blog is a prerequisite if you want to build your own credibility, be found easily and connect with others. Forget the static website. Forget the fancy brochure. Do a blog. It works - I speak from personal experience.
  • Join a business network like LinkedIn or OpenBC
    However you actively use these or not, they can help establish your individual credibility and provide avenues of contact with others for mutual benefit.

What else?

Killing Skypekiller FUD

As a long-time user of the Skype internet phone service, I read with more than passing interest about SkypeKiller, an application that's designed to remove the Skype software from your computer.

Not just uninstall it as you would on a Windows PC with the Add/remove programs applet. No, this eradicates Skype completely, either from a single PC or from a network of PCs.

Why would you want to do that? you may ask. Well, according to the Skypekiller website, Skype presents major risks to organizations through "uncontrollable bandwidth usage, uncertainty as to confidentiality, potential security flaws, productivity issues, etc." Not sure what "etc" means as they don't explain that one.

How misleading! If you're in a business and have been thinking about a VoIP service like Skype, don't get an attack of FUD through reading about this offering.

Instead, read the detailed information about Skype, security and other issues about Skype in the workplace in the Skype security resource center. Also, Michael Gough's Five Reasons NOT to Block Skype on SkypeJournal, in which he says:

[...] Each company is different and should set a policy, evaluate the advantages, support, risks and costs to decide how, if at all, to apply a communication tool like Skype. [...] If you properly secure your clients and infrastructure with "defense in depth," the risk of using Skype is far less than using Microsoft Windows or laptops without encryption.

Setting a policy on usage - as with new-media communication tools like blogs, that makes sense in any organization.

And if you have an interest in VoIP security, there's a great podcast you can subscribe to - Blue Box: The VoIP Security Podcast from Dan York (a regular content contributor to FIR: The Hobson & Holtz Report podcast that I co-host). Blue Box is worth listenting to.

19 November 2005

Murphy's Law and smartphones

One of the downside elements of being away for a couple of days and not online at all is the time you then have to spend going through email and RSS feeds.

It always seems to me that the high volume of stuff is directly proportional to the length of time you're not online. Definitely part of Murphy's Law.

Last night I returned from the UK where I'd been in Sunderland in the north-east of England for the past couple of days participating as a speaker in the Making the News: Blogging, RSS and the New PR (PDF) one-day conference yesterday at the University of Sunderland, organized by Philip Young.

A tremendous event with over 90 participants. Everyone who signed up to come actually did. That's the first conference I can recall being part of where everyone who signed up, showed up. Not a single no-show. There will be a post here this weekend about the conference. Plus perhaps a photo or two.

Speaking of Murphy (in a highly positive sense), I had the pleasure of finally meeting Tom Murphy, one of the key influencers in the PR blogging community and a fellow speaker at the conference. One of our conversations has got me thinking hard about the need to be online no matter where I am. I don't think anyone really can just be out of virtual touch for a couple of days. Not so much because you then have big email catch-ups to do; it's more to do with being reachable and being able to keep on top of what's going on in your areas of interest. This is especially important if you're a consultant, no question about it.

Tom has a very neat Qtek Smartphone that has many of the features in my mobile device wishlist.

I've looked at quite a few such devices in recent months but haven't been that impressed. What makes the major difference with this one is talking about it directly with someone who has one and hearing how he sees the benefits.

Could this be the one I should get now?

16 November 2005

No more email guilt

BBC News: Live8 organiser Bob Geldof has revealed his contempt for e-mails, blaming them for tying up people's time and stopping genuine action. Mr Geldof told a conference in London that e-mails "give a feeling of action, which is a mistake".

Here's the best bit:

[...] He told delegates that what workers achieve each day will be linked to the number of e-mails they ignore. He explained that the "doing part" of a job is proportionate to the amount of e-mails you do not answer. "E-mails get in the way of serious consideration of what you want to do," Mr Geldof said.

Right on, Bob. No more guilt!

02 November 2005

The characteristics of a great employer

A terrific feature in the Financial Times on what makes a company a consistently great employer uses US companies such as AG Edwards, Goldman Sachs, Nordstrom, SC Johnson, Whole Foods Market, Cisco Systems and Microsoft as their classic examples of such great employers.

And what makes a great employer? With frequent reference to Built to Last, the 1990s bestseller by Jim Collins and Jerry Porras, and Collins’ 2001 follow-up, Good to Great, the FT examines the cultures and leadership behaviours of such companies and says great employers have all of these characteristics:

  • Trust their staff to make the right decisions
  • Take customer service seriously
  • Cut jobs only as a last resort
  • Share rewards with everyone, not just senior management
  • Tend to have longer-serving chief executives
  • Offer benefits well beyond what is required by law
  • Respond to emerging trends, such as demands for flexible working, or networks for minorities
  • Have been around long enough to establish a strong culture and sense of belonging

Financial Times | The measure of a great employer (paid sub)

01 November 2005

The easiest way to record and email voice messages

In the last couple of editions of FIR: The Hobson & Holtz Report podcast, we've been going on about Waxmail, a very cool new tool for creating and sending voice email messages.

There are other apps out there but this is the easiest and simplest one to use that I've seen. I've been playing with it for the past week and it is very good indeed. Dead easy and really outstanding sound quality.

Works with Microsoft Outlook for Windows: you just run the installation and it adds a toolbar to Outlook that means you're just a single click away from recording. You click and speak, and Waxmail automatically opens a new-mail window with your recording already in there as an attachment when you're finished. It saves the recordings as MP3 files, so universal appeal.

One great use I can immediately see - a very simple and easy way to record and send quick audio comments to podcasters (like Shel and I - hint, hint). Just click, speak and send, that's it.

There's a free version and a pay version. The difference: the free one appends a line of ad text to every email. From the same Australian company who developed Skylook, the app for recording Skype conversations straight into Outlook.

If you try Waxmail out, you'll see why Shel and I were going on about it. Heh! Waxing lyrical, so to speak ;)

25 October 2005

FIR Interview - Jonathan Mast and Aidan Hagood - October 24, 2005

In this edition of For Immediate Release podcast interviews, Shel enjoyed a 24-minute conversation with Jonathan Mast and Aidan Hagood. Jonathan is a senior communications specialist with Sedgwick Claims Management Services; Aidan is the communications department admin. Together, they host "QuickCast," arguably the first completely internal podcast.

Download MP3 podcast

Download the conversation here (MP3, 9MB), or sign up for the RSS feed to get it and our future shows automatically. (For automatic synchronization with your iPod or other digital player, you’ll also need software such as the FeedDemon RSS aggregator, or the free ipodder or DopplerRadio).

Interview Segment Time Points:

  • 00:20 Audio clip of the intro to "QuickCast"
  • 00:38 Shel introduces the interview
  • 01:35 Shel introduces Jonathan and Aidan
  • 01:52 Jonathan provides some background on Sedgwick CMS
  • 03:02 A look at Sedgwick's traditional communications
  • 03:44 The motivation for producing a podcast for employees
  • 04:15 The strategic planning behind the podcast
  • 05:35 They conducted research on digital media player ownership among employees
  • 06:17 Sedgwick PCs have audio capabilities
  • 07:12 A look at the content of "QuickCast"
  • 08:45 An opportunity to get employees closer to the customer
  • 10:02 How the podcast was marketed to employees
  • 11:25 How "QuickCast" is distributed and plans for RSS feeds
  • 12:58 How "QuickCast" is recorded
  • 13:50 They try to keep "QuickCast" to no more than six and a half minutes
  • 14:30 Employee feedback on the podcast
  • 16:00 Measuring listenership
  • 17:35 Jonathan and Aiden on developing a co-hosting relationship
  • 19:04 What it costs
  • 19:21 Future podcasting plans
  • 20:27 Final comments
  • 21:07 A clip of a "QuickCast" featuring Sedgwick CMS President and CEO Dave North
  • 21:35 Shel wraps up the interview segment
  • 22:03 General information on "For Immediate Release"

Links for the individuals and organizations we discussed or mentioned in the conversation:

Sedgwick Claims Management Services, Audacity audio recording and editing software, Lawrence Ragan Communications Inc.

(Cross-posted from For Immediate Release, Shel's and my podcast blog.)

11 October 2005

Lessons from Interpublic's global financial chaos

The Financial Times reports the sobering story of marketing and ad agency group Interpublic who, after over 400 acquisitions and global expansion, found itself having to restate its accounts for the past ten years and be the subject of an SEC investigation into its accounting practices:

[...] The company discovered "instances of deliberate falsification of accounting records, evasion of taxes in jurisdictions outside the United States, inappropriate charges to clients, diversion of corporate assets, non-compliance with local laws and regulations, and other improprieties." In terms of their impact on Interpublic’s restatement, the biggest problems were in Turkey, where the company has said it might fire senior local managers at its McCann and FCB agencies.

And if that wasn't enough:

A more subtle issue facing Interpublic involved legal local business practices. One such question turned on vendor discounts or credits – cash that agencies receive in return for buying large blocks of advertising time or space on behalf of clients. In Latin America, the Mediterranean and other regions, agencies often keep this money.

Interpublic’s problem was that this practice was difficult to reconcile with some of its global contracts with clients and with its obligations under US GAAP. It is clearly trying to make amends. Paying back this money accounts for most of the $250m that Interpublic has set aside to compensate hundreds of counterparties under the restatement.

[...] Advertising agencies face the risk that their more distant outposts will not produce enough revenue to justify the cost of compliance with Sarbanes-Oxley. This is a big issue for Interpublic. While discussing the earnings restatement, Interpublic executives said overall professional fees – mostly for compliance with Sarbanes-Oxley – represented 4.7 per cent of the company’s $2.9bn in first-half revenues. If that trend continues, and the company suggests that it will, Interpublic could end up spending an astonishing $300m this year on accountants, lawyers and other professional service providers. That compares with professional fees of $28.5m as recently as 2002.

The lengthy FT feature considers the role of Michael Roth, Interpublic’s chairman and CEO, and what he's been doing to clean Interpublic's house since he assumed the top job last January. The FT reports that Roth's learning experiences include:

  • Get accounting systems in place before you go global. Interpublic’s financial woes have been compounded by a failure to unify its operations' IT systems.
  • Beware of "local business practices". Interpublic has found it hard to reconcile legal activities in foreign countries with the demands of US accounting standards.
  • Think hard about Sarbanes-Oxley. Interpublic could spend as much as $300m this year on professional services. Not all foreign opportunities are worth the accounting costs.
  • Follow the clients. More big corporations are giving global advertising assignments to streamlined networks. Marketing services holding companies should take note.

Financial Times | When globalisation goes wrong (paid sub)

04 October 2005

IBM's credible message: Blogging means business

Two senior IBM executives are featured in an informative and engaging series of audiovisual presentations that present the case for blogs as strategic business tools.

Presented by Harriet Pearson, IBM's Chief Privacy Officer and Vice President for Corporate Affairs, and Willy Chiu, Vice President of IBM's High Performance On Demand Solutions Group, some very interesting facts are included in this communication about IBM's own blogging initiatives:

  • IBM now has between 12-14,000 active employee bloggers from 73 countries
  • The company's internal Blog Central has over 12,000 users who post regularly
  • Over the past year, the number of users and blog posts have quadrupled
  • "Blogging is the glue that brings all the experts together within the company"

Neither Pearson nor Chiu are bloggers themselves, as BL Ochman points out: "The credibility issue with these executives discussing blogging: neither has a public blog. If they believe in the value of blogging, why aren't they doing it?"

I don't think credibility is an issue here at all. What I get from this communication is seeing and hearing two senior executives who talk about a topic in the broad context of building communities in the marketplace in a way that leads me to believe that they know what they're talking about. And it's not about blogging itself - it's about an enabling tool. Think of the primary audience this message is directed at (large enterprises) and then think about communicating with that audience about a topic in a way that is likely to appeal to them. Likely, too, is the fact that the majority in that audience won't be bloggers either.

Mind you, if both executives did have blogs, that might add to their credibility with some in the primary audience. It might also enable anyone to engage in dialogue directly with both executives as well as get a sense on a more personal level of who they are. (Actually, you can get one sense of that - one clue is to look at the 'about' information on each exec which includes a brief list of which blogs they read. My podcast co-presenter, Shel Holtz, would be pleased to note that among the blogs Harriet Pearson lists is Shel's.)

Nevertheless, this is powerful communication delivered by credible people on a topic that many in large companies don't see as a valuable business tool at all. I'd say the information IBM is presenting will help them see the light.

Nice work, IBM.

IBM | Blogging Means Business (Flash-based or static HTML pages)

Related NevOn posts:

03 October 2005

The rise of individual credibility

A challenging assessment of the differences between executive blogging and business blogging and which are best blogs, by Chris Anderson, editor-in-chief of Wired magazine, writing in The Long Tail:

[...] It's a huge mistake to equate executive blogs with business blogging, just as it's a huge mistake to see the world only through the economic and culture lens of stars and hits (what I call "headism"). The best business blogs come from the employees, not the bosses. They have more time, and are less prone to marketing gobbledygook and gnomic platitudes. And those kind of blogs are on the rise, not the decline.

Chris' post is in response to one by Stephen Baker, who wrote in Business Week's Blogspotting last week that the business blog backlash is nigh.

Stephen's probably right where he says "it's the rare CEO who has the time and energy and openness to blog." Yet as with any blogger, lack of time, energy and openness are factors, yes, but I think more important are those related to actually having something worthwhile to say and the ability to be able to express yourself credibly, whether you're a CEO or anyone else, in a way that produces a positive reaction from those who read what you write (ie, talk, comment, link).

And that is at the heart of Chris Anderson's prime point:

[...] Simply put, we're starting to trust what executives say less and what employees say more. And if given a choice, as is the case with companies that let their employees blog, we'll take the word of an articulate engineer in the belly of the beast over the double-speak of a press release any day. As institutional credibility declines (from Enron to the White House), individual credibility is taking its place.

Read Chris' complete post and see what you think.

Also, see two good articles posted as part of Global PR Blog Week 2.0, which provide perspectives of both sides of the coin as far as CEO blogging is concerned - Why CEOs shouldn't blog by Dave Taylor, and Why CEOs should blog by Jeneane Sessum.

02 October 2005

Blog network aids graduate recruitment

Reading a review of corporate blogs in the Financial Times the other day, I spotted a new gem mentioned in the feature - a series of blogs set up by Cadbury Schweppes in the UK as part of its graduate recruitment activities.

From Cadbury's press release:

Cadbury Schweppes, the world's largest confectionery company, has opened up a new channel of information for potential graduate employees by piloting a new internet 'blogging' initiative to give candidates a first hand insight into the 'day in the life of' current graduates at the Company.

[...] Current graduates from each business unit are encouraged to write freely about their experiences on the graduate training scheme, as well as discussing how their day to day working lives are shaped within the company. Their blogs are then posted on the Company's graduate internet page, where applicants can read the blogs and communicate with the current graduates at www.cadburyschweppes.com/ukgraduates.

[...] By piloting this new initiative, Cadbury Schweppes hopes that potential graduate employees are allowed a very authentic and personal insight into the company, adding to the success of the Cadbury Schweppes graduate recruitment scheme. Anthea Marris, Cadbury Schweppes's graduate resourcing manager added: "We want to help potential candidates to make an informed decision about whether we are the right Company for them. Our graduate blogs offer a window right in to the Company and will enable potential applicants to get a first hand feel for what it is like to work at Cadbury Schweppes and the type of work they can expect to experience."

So far, Cadbury Schweppes has six blogs covering sales and marketing, finance and business audit, human resources, operations management, information technology, and project and process engineering.

A terrific example of how blogs can be a dynamic and complementary channel for engaging with particular groups of people, in this case potential employees, in a new and interesting way.

Very nicely done, Cadbury Schweppes.

28 September 2005

An alternative to email catchup

Light posting ahead until the weekend as I'll be travelling, meetings, etc.

Then, a massive email and post-comments catchup.

Do I really mean "catchup"? Comments to blog posts, definitely, but email? My email inbox looks truly horrendous. Boy, do I identify with this:

[...] My email inbox is totally out of control, with more than 8K messages to wade through (that's *after* the spam filter--I might need to just set fire to it and start again!) [...] the usual demands of our accelerating red-shift modern lifestyle means that my email inbox has become obese and should probably be put out of its misery. Does anyone have a match?

Tom Foremski has a way with words!

Related NevOn post:

16 September 2005

Trade unions can demonstrate relevance

A few weeks ago, I wrote about the relevance (or otherwise) of trade unions in the UK workplace. This was commenting about a lengthy article in the Financial Times that included interviews with a number of former trade union officials who had made the switch, so to speak, to the 'other side,' taking management jobs with companies.

In a comment to that post, Stuart Bruce pointed out the examples of two UK trade unions who have taken a practical approach to the realities of change in many industries and have modernized themselves, especially this example:

[...] Community now does what it says and is focused on supporting communities in areas that have been hit by the decline of traditional manufacturing industries. This even includes working in partnership with "employers" to bring new jobs into those areas.

Stuart's comment added some good balance to my post, illustrating that in many areas of the labour movement in the UK, some good things are happening today to the mutual benefit of employer, employee and union, and thus local communities.

Yesterday I read a story from BBC News, focused on painful changes required to reshape Germany's business and industrial landscape, regarding a situation in Germany where a trade union played an instrumental role in, literally, rescuing an entire community.

The story concerns a plan by Grohe Water Technology to cut 3,200 jobs from its German workforce of about 4,500 and move production to China.

According to a representative of the IG Metall union quoted in the BBC report, this would have ended Grohe's industrial production in Germany and dealt a devastating blow to the people of the town of Hemer in north-west Germany, where the company is headquartered, who have even named their town square 'Grohe Platz.'

The story has some major complications (political, with a general election soon in Germany; recommendations on the closure from the McKinsey management consulting firm; plus the ownership of Grohe being two foreign private equity firms) and you can read the full details of that in the BBC report.

What I found most interesting was the successful outcome resulting from the key role the union played and how they played it:

[...] Rather than launching industrial action, IG Metall proposed a compromise - accepting almost 1,000 job cuts and one factory closure, in return for fresh investment at remaining German factories to secure future employment. Grohe - wary of negative publicity - swiftly took the union's recommendations onboard and sorted out the dispute internally.

There was praise for IG Metall's efforts in the dispute and the union's membership, which had been slipping steadily for years, was given a much needed fillip. "It is always difficult to call it a victory when several hundred jobs are lost, but compared with the alternative it was a victory," insists [regional IG Metall union representative Joerg] Weigand.

Relevance indeed in the face of some hard reality.

15 September 2005

Let transparency enter your company

Before you next try and explain to your colleagues or your clients why they should pay attention to business blogging, read a terrific pitch from Loic Le Meur that sets out some of the key reasons.

Example:

[...] One of the reasons why you should open your own blogs is now to participate in this conversation, to have your own voice and let the transparency enter your company. We want to hear your project managers, the people who do research and your employees, not only the corporate message that your websites send, not only the voice of your management and your press releases. We want you to be just a click away. We want to give you suggestions on what you should do better and give you feedback, no need for panels anymore to get our feedback.

But not only read - you can also watch Loic in action (Quicktime, 5.1Mb).

As the guy who runs Six Apart in Europe, Loic should know a bit about this stuff, and he does.

Great thinking, Loic.

07 September 2005

The giant street market

An email from James Cherkoff alerted me to yesterday's edition of Shop Talk, a weekly BBC Radio 4 business programme, in which he was one of the studio guests talking about blogs and blogging.

Together with Adriana Cronin-Lukas of Big Blog Company, Simon Phipps of Sun Microsystems, Azeem Azhar, a writer and analyst, and Heather Platts of Eiflud hand-made toiletries, they discussed blogs with show presenter Heather Payton.

The 28-minute show also included a recorded interview with Tom Mahon, the Savile Row tailor who has had some impressive business success as a direct result of his blog, English Cut.

Some very good discussion in this programme that should help any listener get a clearer understanding of what blogs are and how they can be a powerful business tool. I was especially impressed by Simon's simple explanations of the benefits Sun gains from employees blogging (great quote from Simon: "you can't argue with the authentic voice of individuals telling the truth"), and Azeem's commentary on the value and potential benefits to organizations from CEO blogging.

The programme also illustrates how an effective presenter/anchor is key to an engaging and entertaining listening experience. Heather Payton is such a presenter.

The last word from James (early in the programme, actually) on defining what blogs are - a giant street market. From a marketing perspective, that's as good a description as any.

The only jarring note was when everyone spoke about the size of the blogosphere - 14+ million blogs. That's the generally-accepted number in the English-language blogosphere, a number used by Technorati, PubSub and others. Although no one seems to really know, you should add at least 30 million to that for blogs in other languages, especially in Asia.

Nevertheless, a terrific job by everyone to help simplify and demystify what blogging for business is about.

Listen to the programme. That link is just to the current show, so after this week it will be to the next edition. (It's Real Audio format, unfortunately. If you want to avoid having to install Real Player with its ads, stealing file associations and trying to connect to the net all the time, try Real Alternative, an outstanding free replacement.)

New blogging white paper from Edelman and Intelliseek

Edeman and Intelliseek have just published their latest white paper on word-of-mouth marketing called "Blogging from the Inside Out: The Rise and Effective Management of Employee Bloggers."

The 22-page PDF document is a rich source of information that includes:

  • Original data on the role employees play in shaping corporate reputation and on the frequency with which bloggers discuss their employers
  • Examples of how companies around the world are leveraging CEO and employee bloggers for internal purposes
  • Perspectives to consider when crafting your organization’s own employee blogging guidelines
  • Excerpts from existing employee blogging guidelines and policies
  • A glossary of often-used terms in the blogosphere
  • A list of must-read blogs for communicators

I don't yet see a link to download it on either Edelman's or Intelliseek's website, nor in Employee Engagement, the blog penned by Christopher Hannegan, director of Edelman's Employee Engagement Practice.

I'll update this post with a download link as soon as that link is available.

This white paper is the second in a series of such papers from the two firms, the first being Trust MEdia (PDF download), published in April.

[UPDATE 9 Sept] The white paper is now available for download here (PDF). I notice a text change - the paper is entitled "Talking From the Inside Out: The Rise of Employee Bloggers." A different focus than the title of the PDF I received by email from Edelman on Sept 6.

06 September 2005

Disaster planning, consequences and inevitabilities from Katrina

Two thoughtful articles in as many days from the Financial Times examine broad consequences of the Hurricane Katrina disaster from the business, economic, political and social standpoints.

In the first, a feature on disaster planning, the FT says the consequences of Katrina for businesses worldwide are likely to be significant. Insurance claims are expected to run to many billions of dollars, and the closure of oil refineries is already causing a surge in fuel prices in the US.

The FT quotes from Why Some Companies Emerge Stronger and Better from a Crisis, a seminal work on crisis planning and management by Ian Mitroff, published last January:

[...] Prof. Mitroff argues that businesses should develop emergency operational procedures, but these must go hand-in-hand with methods for coping with the shock and grief employees may feel, particularly if they and their families are among the victims. When planning for contingencies, managers must think creatively.

It is generally agreed that those companies that plan for and manage major crises such as natural disasters have a competitive advantage over those that do not. They are able more quickly to replace damaged stocks, find alternative supply sources and transportation routes and resume profitable trading.

The FT's article discusses examples of what some US companies have done in past crises and concludes with these five steps to disaster planning:

  • Accept that disasters and crises are inevitable, and must be planned for
  • Assess threats from as many quarters as possible - not just the particular hazards of your own industry, but also universal and complex threats
  • Disasters affect a company’s stakeholders in different ways; take all their views into account during planning
  • Because disasters can affect every part of the company, look at the whole business and consider what role each unit or department can play in planning and recovery
  • Recovery from disaster is not a process or problem-solving exercise; steps to deal with shock and grief, not just among employees but in the wider community

Financial Times | Softening the blows of disaster (paid sub) 4 September

It's clearly apparent that many businesses in the US (and elsewhere) have moved with alacrity to mobilize their employees and marshal organization-wide efforts to provide help and assistance, either directly to those in the disaster zones or indirectly through stimulating donations to aid organizations, or both.

No such alacrity by top-level political and other public leaders is illustrated in a lengthy and critical opinion piece on the political repercussions for the US government arising from Hurricane Katrina, published yesterday:

Continue reading "Disaster planning, consequences and inevitabilities from Katrina" »

01 September 2005

The (ir)relevance of trades unions

If trade unions had relevance, people would join them. But the world has moved on and unions have not. The UK workplace today is a significantly better place than it was in 1972.

So says former trades union official Rory Murphy in a lengthy article in the Financial Times which discusses changes in attitudes and approach when union officials switch sides, so to speak, and take management positions with companies where their relationships in earlier roles were often confrontational.

For students of change in the UK workplace, the FT's article is very good and worth reading.

Many of the points in the article are thoughtful, especially the quotes from ex-union officials now in management jobs, how they are able to see the changing workplace and how that has had a major effect on their perceptions of employer-employee relationships especially in unionized workplaces.

Some highlights:

Patrick Eraut, employee relations manager, British Airports Authority (previously a negotiator with Unify, the finance union, now part of Amicus):

Two months into the job, he had to advise on the dismissal of a union representative. While as a union official he had “represented people who deserved to be dismissed”, he nevertheless felt a conflict in helping to oust a trade unionist. “I was clear that the grounds were solid, but I couldn’t help thinking that if only there had been more dialogue years earlier, it wouldn’t have been necessary.” Today, he has no doubt that he is there to represent the interests of BAA; what is more, he no longer feels instinctive sympathy with workers when he reads about industrial disputes. “There is so often fault on both sides,” he says.

Continue reading "The (ir)relevance of trades unions" »

23 August 2005

Webinar: Blogs and internal communication

If you have responsibility for internal communication and want to find out how you can use blogs effectively within your organization, you might want to consider participating in a 90-minute webinar on Wednesday 31 August in which I will be one of the speakers.

Blogs and their implications on internal communication - are you ready for that call? will address the following issues:

  • Understand what you want to achieve with blogs - internal blogs serve very different purpose than external blogs
  • How to address the concerns of managers who may be nervous about legal issues and lack of control
  • Understand what a blog is in communication terms - how are they different from other interactive media you may be using?
  • Learn and set the rules for blogging: you'll be the person who is asked to draft the blogging policy - would you know what to write?
  • How to get them right from the start and avoid embarrassing and humiliating mistakes
  • How to overcome the concerns of your legal department and senior managers
  • Understand the legal ramifications of launching a blog and how to establish guidelines so that executives and employees understand what material is off limits

My fellow speakers will be Victoria Mellor, CEO of Melcrum, the publishing and event management company who have organized this online event, and David Berger who manages strategy communications for IBM. David helped create IBM's blogging point-of-view and employee blogging guidelines. In addition to his work on blogs, wikis and syndication for IBM, he is responsible for communicating IBM's corporate strategy to their 320,000 employees.

Date : Wednesday 31 August
Time: 2:00pm to 3:30pm US Eastern time
Cost: $295

More information and registration here.

22 August 2005

They shall be heard!

Big news in Canada during the past few weeks has been a major labour dispute at the Canadian Broadcasting Corporation (CBC) which has seen programming disrupted as CBC has locked out many of the journalists and presenters from the workplace.

So what's this about? Not much on the CBC website to clearly explain it. As good a description as any I've found with a simple Google News search is the "No winners in the CBC lockout" article on the andPop website.

What's very interesting is how both sides have embraced online communication to pitch their different points of view in a dispute where the positions of both sides currently look to be entrenched and inflexible. The CBC has a website called CBC Negotiations in which the broadcaster's management set out in considerable detail their points of view, such as this:

[...] In the flood of communication from both union and management over the last weeks, you will have gathered that there seem to be two central issues at the core of the dispute: contract employment status, and the concept of demonstrated occupational qualifications as the criterion for redeployment during workforce adjustment.

While I'm not making any opinion about the dispute itself, that last bit is fuzzy corporate-speak if ever I read it!

And what about the locked-out employees? Blogs and websites galore as grassroots efforts to communicate about and comment on the dispute from the employee viewpoint.

It gets even more interesting - many of the radio programme producers have started podcasting versions of their shows. CBC Unplugged has an RSS feed for all podcasts (plus iTunes subscription link) as well as a growing blogroll of CBC employee blogs, and says this about what's happening:

Missing your favourite CBC Radio show? Now, re-connect with their favourite personalities and shows. Some producers are making unofficial replacement shows and you can listen to them here. This site is neither affiliated nor endorsed by either the CBC or the CMG. Look, we all love our jobs and want to be back at our jobs soon and put the programming you love back on the radio. In the meantime, I hope this helps.

Some of the podcasts aren't just programming but comment and opinion about the dispute from the presenters' viewpoints.

The future of labour relations? If you're in the broadcasting business at least, this is not the future at all.

[UPDATE] In today's edition of For Immediate Release: The Hobson & Holtz Report podcast, we include an interview with a CBC reporter on the 'picket line' in Halifax, Nova Scotia. The interview was conducted this morning Halifax time by FIR listener Howard Harawitz. Shel blogged it.