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« EU commissioner starts blogging | Main | The harsh reality for PeopleSoft employees »

14 January 2005


Alan Gray

On my office PC, I have a spyware program courtesy of one of our business partners. The version of the software they gave me to test was the wrong one and it had their "Search Assistant" in it. I can't get rid of it and the Microsoft AntiSypware program says there is no spyware on my PC.

My IE6 browser runs like a dog with 2 legs and every time I google search, the search assistant gives me their search page.

They must have taken over a DLL because I can't get rid of it - and even they can't help me get rid of it.

I've manually deleted everything I can find that could possibly be a part of their software and the MS AntiSpyware program did help find most of the program components and registry entries. Now all that has gone, MSAS says there is no sypware, but it is there.

There doesn't seem to be a way to tell Microsoft that I have this junk on my PC and that their AntiSpyware program needs more work.

Do you have any suggestions?

(Firefox is not a permanent option, although I am using it - Visitors to my sites are 90% IE - so I need to see what they see - and IE is still the better browser for now)


Neville Hobson

Interesting situation, Alan.

So if I understand your situation correctly, when you use Google, you get this program's search function instead. So if you type 'www.google.com', say, in IE6's address bar, you don't get Google but instead this search program's website?

I'm no expert in this case, but if Microsoft AntiSpyware doesn't work for you, what I would do is run Spybot Search and Destroy (http://www.spybot.info/en/index.html) and then Ad-Aware (http://www.lavasoft.de/). Spybot S&D also has a neat add-in that will scour your registry looking for browser hijacks and other changes to your settings, and fix them. Also check the feature called Tea Timer which monitors your system in real time - similar to the real-time preventative measures in the new Microsoft product.

You could also try Hijack This! (http://www.spychecker.com/program/hijackthis.html), a tool that lists all installed browser add-ons, buttons and startup items and allows you to inspect and remove selected items.

Hope this helps!

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